FAQ's

What currency are the prices in on the site?
All prices are in USD.


I just placed an order, when will it ship?
We strive to ship items as quickly as possible. Please allow 4-7 days for production time before your order ships out. Average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't receive a tracking number after 7 business days, please email us at info@americanhardwearsupply.com.


 I am not satisfied with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return it to us for a full refund. You must ship it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcel. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.


Can I cancel my order?
You can cancel your order with no penalty! You must cancel your order before it ships. If the item has already been sent, please use our easy return system to get a full refund.


I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at info@americanhardwearsupply.com. If the given address is wrong, we can change it to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.


How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.


I have a question that wasn't answered, can you please help?
Absolutely! We are here to assist you! Please send us an email to info@americanhardwearsupply.com, and we will be happy to help you in any way we can. We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thank you.